Client Information

Important Information – Please Read 

Access.  Please be aware that the treatment room is on the first floor of the gymnasium.  If you are unable to take the stairs to the first floor please book an at home appointment.

Cancellation Policy.  Clients who book at Compete Physio are required to give 24 hours advanced notice of their inability to attend or change their appointment, otherwise they will be charged in full if they fail to do so. Compete Physio will maintain a patient waiting list and will do their very best to fill unattended appointments but if this is not possible then the client will be charged in full.  This policy is deemed necessary to avoid denying appointments to patients who may be on the waiting list.

Why physiotherapy?  The purpose of the services we provide is to examine, evaluate and establish an adequate intervention plan and prognosis in the treatment of your presenting problem. In the process of treatment we will use a variety of treatment and rehabilitation techniques to aim to reduce length of functional restriction and maximise potential recovery.

Preparing for your appointment.  On your first visit, a detailed case history including a full medical history and physical examination will be taken. Each session will last from 45-60 minutes, depending on your symptoms and stage of recovery. The therapist may ask you to remove items of clothing, therefore, please wear something that you will feel comfortable in. If you would like some privacy while you change, please ask the therapist. You are welcome to bring a friend or relative with you into the treatment room if it makes you feel more comfortable. 

Legal Requirements.  During the assessment and during further sessions your therapist will need to fill out paperwork to comply with the requirements of the Chartered Society of Physiotherapists / Health Care Professions Council and to act as a record of the treatment and decision making. 

Treatment Planning.  At the end of the first consultation/examination, a detailed explanation of the clinical impression and proposed treatment will be given to you. Please do not hesitate to ask any questions about anything you may not understand.

Treatment results.  Compete Physio does not guarantee that the treatment provided will help to resolve the condition you are seeking treatment for but will use best evidence and clinical judgement in the application of your treatment.

Communication.  It is your right to discuss the potential risks and benefits involved in your treatment and decline any part of your treatment at any time before or during treatment, should you feel any discomfort or pain or have other unresolved concerns.  Please do not hesitate to speak with your treating therapist or call if you have any questions or concerns. 

Data protection.  All the information collected in the course of your assessment and treatment at Compete Physio will remain strictly confidential under the terms of the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679, (GDPR).